Automatically renew your subscription and be sure you continue your data processing efforts at any time
Frequently Asked Questions
What is your refund policy?
For all workloads and storages, we allocate your request by purchasing and provisioning resources based on your requirement. There is no reverse transaction in our allocation, as a result we cannot process refund transactions.
For data sets and solutions purchased from marketplace, since all codes and data are delivered at the time of transaction, there is no reverse operation and we cannot process the refund.
For applications purchased from marketplace with or without source code, there is a 7-day trial period during which you can cancel your purchase. If you do not opt out before 7 days from date of your purchase, we process your payment and there is no refund after. For paid applications associated with source code, your access to the source is granted after trial period.
When will you start your paid subscription service?
Registartion is now open for public to use the platform with Starter plan. Paid plans will start not later than April 3rd, 2017.
What is the meaning of xxx GB-minutes/30 days in your paid service plans?
First, GB-minutes means the unit of memroy that you use per minute. For instance, when you create a workspace with 5 GB of memory and use it for 10 minutes, you consume 50 GB-minutes of your credit. The amount of GB-minutes in each package is your credit that you can use and is valid for 30 days from date of your purchase. You always have 1200/30 days GB-minutes with your free account. It means that if you use your 1200 GB-minutes earlier than 30 days, you should wait until the end of your 30-day period or upgrade your account to run your workspaces.
Is there any carry forward in the plans?
No. Purchased credits will be expired after 30 days from date of your purchase.
What happens if I use my credits before 30 days and still need resources to manage my projects?
You can buy new credits and continue your project. We strongly recommend that you choose Auto-renewal option to avoid interruption in your service.
Can I upgrade my service before using my credits? How does it work then?
Yes. You can upgrade your service at anytime. If you have not used your full credits before upgrade, we credit your accounts in dollar amount proportionally. For example, you choose basic plan (12000 GB-min) for $25 and use 2400 GB-minutes of your credit. Then you decide to upgrade to Professional package which is $49. We credit your account for $20 ($25*9600/12000) for unused part of your package and charge you for $29 ($49-$20) for upgrading to Professional package. Your 30-day period starts from date of upgrading your package.
What happens when I don't renew my package (my account gets downgrade) and I have storage higher than the limit?
This is what you should pay close attention. In general, you cannot store items more than your allocated space as part of your package. But, if you use your storage but do not renew your package, if the size of your stored items are higher than your storage limit as part of your current package, we will inform you to upgrade your package or move your files to maintain your storage within your limit. Otherwise, you have the risk of losing your items without any further notice.
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